Customer Service Help
Dennis Sack, Vice President
Dave Fidelman, Senior Design Engineer
Sue Jones, Technical Engineering Support
Evan Walston, Account Executive
Jan Olson, Administrative Support
We offer free phone and email support for 1-Year after the purchase
of any of Olson's equipment. Our normal business hours are 8 AM - 5 PM
(Mountain Standard Time) Monday - Friday. Please note that "Free
does not include interpretation of results. Olson
consultation on NDT analysis and results. You may reach tech support
on an emergency basis after normal business hours and on the weekend
by phone at:
Software updates are free for the period of your equipment's Warranty. Click
here for "Current
Software" on our website.
Call Olson Instruments (303.423.1212) to determine
if new software is compatible with your equipment and to obtain pricing. We do
not support or sell upgrades on third party software applications.
Olson Instruments, Inc.
12401 W. 49th Avenue
Wheat Ridge, CO USA 80033
Training is offered for a fee at our Wheat Ridge, Colorado
corporate office. We also offer NDE User Seminars, click here
NDT / Equipment Training
At Your Location:
In order to accommodate our customers who prefer training
at their facility, we offer to send our instructor to your location.
Please note that the location must be safe to travel to and that decision
is up to the discretion of Olson Instruments and the Instructor. Please
call for a quote.
1-Year Warranty from
Date of Delivery
Olson Instruments, Inc. warranties purchased equipment that it manufactures
directly against defects from one year of the date of delivery. The warranty
information and period stated above represent our only obligation to the purchaser
and its assigns. The one year warranty by Olson Instruments does not cover
equipment abuse or improper use. It covers manufacturing defects and equipment
failure in the first year of equipment ownership by the purchaser. Other manufacturer's
warranties extended to the purchaser are subject to the limitations presented
in their warranties.
Loaner Policy During Warranty
We will provide free loaner equipment or system components if the equipment
must be shipped back for repairs during the Warranty period plus shipping
Conditions Voiding the Warranty
Abuse or misuse of the equipment,
shipping the equipment without the original shipping case, and changing, tampering
with system components, or attempting to repair the system on your own
Limits of Liability
The seller of the instrument systems referenced herein, Olson Instruments,
Inc., expressly accepts no liability for the use of this system by the purchaser
or any subsequent owners on their projects, or for their interpretation of
any data obtained with the equipment, or any delays or performance problems
that result from malfunctions or problems with the instrumentation or software,
or for the use of information conveyed in the training classes
Olson Instruments, Inc. provides training only on operating the NDT systems.
Olson Engineering, Inc., an independent entity, is available to provide assistance
with nondestructive testing (NDT) data interpretation on a consulting basis.
Contact Olson Engineering, Inc. at 303-423-1212
or email DSack@OlsonEngineering.com
Equipment & Software Transferable Upon
Sale of System
The License and Warranty are transferable upon the sale of a system. Please
let us know immediately so we can change the ownership registration.
Before returning equipment for repair, you must first obtain an RMA number
from an Olson Instrument's representative. Upon calling our main office
number at 303.423.1212 and speaking with Evan Walston (email@example.com)
You will be instructed on the exact details on how to return the equipment.
Please put the RMA # on the outside of your packaging box in addition to the
information that will be requested on the Repair Form below for you to include
inside your shipping box.
YOU MUST FILL OUT THE RETURN FORM (click
here to download form) and place it
on top of the equipment you will be shipping to Olson Instruments corporate
office in Wheat Ridge, Colorado, USA. We will not be able to process your
request for repair without the necessary contact and equipment information
required on the form. Please do not forget to include this REPAIR FORM inside
your shipping box.
Upon repair, an Olson representative will identify in writing
the steps taken to repair your equipment in a return form sent back with your
equipment. Please keep this form in case you have further
issues and need to discuss what repairs were done to someone unfamiliar with
the original repair. If you have further questions after you receive your
equipment, please contact Olson as we will be happy to assist you.
Repairs will be warrantied for 90 days or the balance of the original warranty,
whichever is longer.
Availability on most NDT systems is generally
1 to 4 weeks after receipt of a signed order. We quote shipping at time of
order placement. Geophysical systems generally take longer to build and may
exceed the standard 1 to 4 weeks.
Shipping costs vary depending on the service required by the customer and
is quoted, at cost, at time of order placement.
Costs for freight and insurance will be billed at cost and added to the system
prices. All equipment will be shipped on a Ex-Works, F.O.B. or C.I.F. basis
to the customerís shipping address by Olson Instruments chosen shipping company,
only. The Purchaser of the system agrees to pay for all sales taxes due at
the destination outside of Colorado. Olson Instruments, Inc. will charge and
pay appropriate taxes only for sales that are to a destination in the State
of Colorado. Import duties, customs and custom broker charges, etc. on international
sales are the responsibility of the purchaser.
Olson Instruments is pleased to offer third party financing through Alliance Funding Group. Please contact John Snyder for details.
1. Full payment, in US Dollars (USD) by cleared check, wire transfer of funds,
VISA OR MASTERCARD must be received prior to shipment.
2. Alternatively, payment may be made by using an acceptable Bank Letter of
Credit for the full amount plus L/C costs (the suggested letter of credit
documentation and terms and must be accepted by OLSON prior to our shipping
the equipment). The Letter of Credit must use our advising bank, 1st Bank
of Colorado, Lakewood, Colorado. There will be an additional charge of $1000.00
USD for purchases made with an approved Letter of Credit.
Care must be exercised in the handling, use and shipment of all equipment. You
must always ship Olson Equipment in their original Pelican Shipping Cases (if
you received a case with your original purchase) or the warranty will be voided. If
you did not receive a case with your original purchase, please carefully package
your equipment to avoid any potential for damage during transit. Olson inspects
all equipment at time of arrival prior to repairing any equipment.